Are you ready to get active, or perhaps nows the time to focus on maintaining healthy habits? Simply by logging your wellbeing activity on the altasGO app you can stay connected with the Swiss Re community and help reach the challenge aim of 100,000 Hearts. Stay motivated by tracking your daily uplifting activities & inspire others to stay #strongertogether by sharing your photos on the newsfeed. Set personal targets or team up with colleagues, friends and family to energise your exercise regime, recharge outdoors and enjoy mindful moments, to strengthen resilience and promote positive wellbeing. We're Focused, Further, Together, supporting each other and raising awareness for positive mental health.

You can join the challenge and start logging your wellbeing activities in two simple steps!

Click on "Register Now" above to get started. During the signup process, you can join/create a team or simply skip that step by clicking on "join later". You can also skip that step if you want to participate in the challenge individually and not in a team. You can now create your atlasGO account by filling out your information. If you already have an account, click on the "I have an account option". You have now signed up for the challenge!

Once you have created your profile and you joined the challenge, simply download the atlasGO app onto your mobile device either from the App Store, Google Play or by opening atlasGO.org/download (on your mobile browser). Login with the same credentials you used when creating your atlasGO account and you will be able able to view our challenge.

If you end up on the atlasGO app and you are not in our Focused, Further, Together Challenge, please click on the unlock challenge button in the "Causes" menu item and enter the code sruk21. If you struggle to get on the challenge, reach out to support@atlasgo.org.

IMPORTANT: Please use a private email address to create your atlasGO account. If you already have installed the atlasGO app on your device, please make sure to update it and to check your spam folder if you reset your password and don't get an email! If you have questions, please check out the FAQ section below or reach out to the atlasGO team. They are happy to help!

The Swiss Re UK Sports and Social Club committee is here to organize fun and interesting events for you to enjoy throughout the year. Our events are open to all employees to attend and we are proud to support this wellbeing challenge.

A digital community

You will participate in the virtual challenge on the atlasGO app. You will be able to track your wellbeing activities, post selfies, and share virtual high-fives with Team GB.

Please check out the FAQ section below if you have any further questions!

What is the challenge format?

Collect hearts with every activity you log on atlasGO until we reach our goal of 100,000 hearts.

Who can participate?

We have designed the challenge to be as inclusive as possible, allowing Swiss Re employees to invite family members and friends to participate too. Contractors and external employees can also take part.  



How can I post a photo on the feed?

After submitting your activity on the GO screen, click on the share button. You will be able to either take a picture or choose one from your library. As soon as you have shared your photo it will appear on the feed. Disclaimer: You are welcome to include family members in your photo entries. However, please note any photos posted on the atlasGO app may be displayed on the Team GB SharePoint online site and also be used for future Swiss Re internal communications.



Why does the app not allow me to import my steps from Fitbit or another app? 

We don't allow importing steps as the challenge promotes conscious workouts such as walks, hikes or runs. Importing daily steps that also include all the steps you take at home is therefore not enabled.



Why does the app tell me that I can't add more miles?

For all activities, the application puts an upper cap to make sure our users don't put an unrealistic number by mistake, as an example 22 hours of baking instead 22 minutes of baking. The cap is set for a period of 24 hours and if you think you weren't able to add all your activities because of a cap, you can always reach out to support@atlasgo.org and ask them to add your additional activity.



How can I can check the activity leaderboard to see my stats?

On the app, head to the ‘GO’ page, click on the trophy on the top right and see how your team is doing. Clicking on each team will also give you individual leaderboards to see who is leading in each team. Remember, it’s not compulsory to join a team!



How do activities get counted towards my team?

As soon as your part of a team, your activities will be counted towards the total of that team. Important: if you sync, manually add, or track activities before joining a team, these activities will NOT be counted towards your team. You need to be in a team actively for activities to be counted. If you want to make sure that some of your activities that haven't been accounted to your team to be counted, please reach out to support@atlasgo.org.

I joined the wrong team - can I switch teams?

Yes. Click on the bottom navigation bar on the ‘team’ button. It is the icon that looks like a heart. Click on the three little dots next to the team icon to access your team settings. You can choose to leave the team and join or create another team there.

Is there a way to see how the challenge is progressing?

Yes, all the detailed stats, your posts and how much the challenge has progressed is visible on the atlasGO app and here.

How can I talk to my teammates?

Click on the bottom navigation bar on the ‘team’ button. It is the icon that looks like a heart. That’s your team chat. You can write in there to communicate with your teammates. If you would like to disable notifications for the team chat you can edit by clicking on the three little dots next to the team icon.



How can I find and follow a friend? The easiest way to find and follow a friend is to use the search function on top of the feed. You can also click on their profile on the feed above each post or while visiting the leaderboard to give your friend a follow. On the leaderboards, check out the “Following” leaderboard to see how you are doing compared to your peers.

How can I see my activities and previous shares?

On the bottom of the navigation bar, click on your profile (button on the right). To make any edits to your profile name or add a photo click on the three little dots at the top right of your screen. You will also find your stats, activities and shares on the profile page.



atlasGO has an option to track distance based activities by GPS tracking but it does not seem to work properly. What is wrong?

Depending on many external factors, tracking can be inaccurate sometimes. Here are a couple of ways you can improve accuracy:

Make sure you are outside. We can not track your activity indoors. It is difficult to catch the right satellite signal indoors. For the optimal accuracy please add your activity manually if you are running on a treadmill or if you are walking in a building. You can do this by clicking on the “+” sign on the GO screen. Make sure you activated localization. We can not track your activity if tracking is not activated. Please allow tracking by going to your settings. Fully charge your battery. When your phone is on low battery or if you use the battery saving option tracking services will be less accurate. Please update the app. We continuously work on improving accuracy. You might be on an old app version. A full refresh is the best way to avoid issues. Delete atlasGO and download again.

For best results with GPS tracking iOS:

1. 1. Be sure you have installed the latest version of the atlasGO App.
2. 2. Toggle Location Services “On” for atlasGO in iPhone settings (Settings->Privacy->Location Services) and make sure location services are turned on specifically for atlasGO. 3. Turn Airplane mode ‘Off’ and WiFi ‘On’ in iPhone settings 4. Open the app, making sure you have a direct line to the sky. Then click ‘go’ and watch the miles increase as you’re enjoying your activity.
3. 5. If it is cloudy, or there are trees or tall buildings around, you may experience GPS disruptions. Many GPS issues occur in certain locations that may not have a strong signal.
4. 6. If you continue to have issues with GPS tracking please contact support@atlasgo.org so we can help you.

For best results with GPS tracking Android:

1. Be sure you have installed the latest version of the atlasGO App. 2. Reset network and location warnings in settings, and reboot device. 3. Make sure your phone’s battery saving mode is turned off as that can affect GPS.

4. If none of the above work, please delete & re-install the app to see if this helps.

5. If you continue to have issues with GPS tracking please contact support@atlasgo.org so we can help you.



IF ALL OF THESE TIPPS AND TRICKS DON’T HELP YOU HAVE THE POSSIBILITY TO LOG YOUR ACTIVITIES AND DISTANCE MANUALLY



Can I use the App abroad?

Yes you can but please be aware that our GPS tracking requires you to have an internet connection at the end of a fitness session so consider potential roaming costs whilst tracking your activity.

Which software does the app require?

Please update the app to the latest iOS or Android version to make sure it runs smoothly.



Use of data

The atlasGO app is compliant with data protection law established between the United States and the EU/Switzerland (Privacy Shield) as well as GDPR. No data will be used for advertisement. Please conduct the atlasGO Privacy Policy and/or Terms & Conditions for more information (https://atlasgo.org/privacy & https://atlasgo.org/terms/)



Whom can I contact if I have difficulties downloading or using the app

If this FAQ section does not answer your question or technical issue contact us on support@atlasgo.org and we will try to help you as soon as possible!