How are you coping with social distancing and working from home?

Simply by logging your wellbeing activities via the altasGO app you can help Team GB unlock a £15,000 donation for Place2Be.  Stay motivated by tracking your daily uplifting activities & inspire others to stay #strongertogether by joining in the fun.  Upload photos of you & your family in action for a chance to win a prize. Why not share a great book you are reading, a new dish you've cooked, or a walk you've enjoyed? We're #GTSD4P2B supporting each other and raising awareness for positive mental health.

You can join the challenge and start being active in two simple steps!

Click here or on the Signup Now button above to get started. During the signup process, you can join/create a team or simply skip that step by clicking on "join later". You can also skip that step if you want to participate in the challenge individually and not in a team. You can now create your atlasGO account by filling out your information. If you already have an account, click on the "I have an account option". You have now signed up for the challenge!

Once you have created your profile and you joined the challenge, simply download the atlasGO app onto your mobile device either from the App Store, Google Play or by opening atlasGO.org/download on your mobile browser), login with the same credentials you used when you have created your account and you are in the challenge!

If you end up on the atlasGO app and you are not in our Going The Social Distance For Place2Be Challenge, please click on the unlock challenge button in the "Causes" menu item and enter the code sruk2020. If you struggle to get on the challenge, reach out to support@atlasgo.org.

IMPORTANT: please use a private email address to create your atlasGO account. You will not be able to create an account with a @swissre.com, @rcomext.com, @iptq.com or @reassure.co.uk domain! If you already have installed the atlasGO app on your device, please make sure to update it and to check your spam folder if you reset your password and don't get an email! If you have questions, please check out the FAQ section below or reach out to the atlasGO team. They are happy to help!

A digital community

You will participate in the virtual challenge on the atlasGO app. You will be able to track your wellbeing activities, post selfies and share virtual high-fives with the community.

Please check out the FAQ section below if you have any further questions!

We want to build resilient societies

The Swiss Re Foundation reflects the social and humanitarian values of Swiss Re. Our vision is to build societies that are able to withstand and recover from health, environmental and economic risks. Our growing set of employee engagement opportunities, such as this atlasGO challenge, reflect the long-term strategy set when the Foundation was established in 2012. Please visit swissrefoundation.org for more information.

1 in 8 children has a mental health problem such as anxiety or depression – that’s three in every classroom.



Place2Be is the UK's leading children's mental health charity providing in-school support and expert training to improve the emotional wellbeing of pupils, families, teachers and school staff.  We work in primary and secondary schools across England, Scotland and Wales. In the past year, we worked directly with 639 schools, reaching a school community of 364,080 children and young people.



Place2Be provides a lifeline to children facing challenges such as bereavement, bullying, domestic violence and family breakdown. By intervening early, we help children to find a way forward so their problems don’t grow up with them and result in serious issues such as homelessness, addiction and unemployment. By addressing mental health issues early, we can change the trajectory for children’s futures.



By taking part in Swiss Re’s ‘Go The Social Distance’ challenge, you will be directly supporting the vital mental health interventions and support Place2Be provides for thousands of children and young people across the UK.

What is the challenge format?

The Swiss Re Foundation donates to Place2Be for every activity you log on atlasGO until we reach our goal of £15,000 or the challenge runs out on June 30, 2020.

Do I need to donate when I log an activity?

No – logging your activities means a donation will be made on your behalf by Swiss Re Foundation, there is no requirement for you to make a monetary donation or ask for any sponsorship from friends / family.

Who can participate?

We have designed the challenge to be as inclusive as possible, allowing Swiss Re employees to invite family members and friends to participate too. Contractors and external employees can also take part.  



How can I post a photo on the feed?

After submitting your activity on the GO screen, click on the share button. You will be able to either take a picture or choose one from your library. You can also add a comment if you like and share your picture on other social media channels outside of atlasGO. As soon as you have shared your photo it will appear on the feed.



Why does the app not allow me to import my steps from Fitbit or another app? 

We don't allow importing steps as the challenge promotes conscious workouts such as walks, hikes or runs. Importing daily steps that also include all the steps you take at home is therefore not enabled.



Why does the app tell me that I can't add more miles?

For all activities, the application puts an upper cap to make sure our users don't put an unrealistic number by mistake, as an example 22 hours of baking instead 22 minutes of baking. The cap is set for a period of 24 hours and if you think you weren't able to add all your activities because of a cap, you can always reach out to support@atlasgo.org and ask them to add your additional activity.



What will happen when the challenge is over?

The Swiss Re Foundation will be introducing a global challenge starting 1st July.  Keep an eye for further updates.



How can I can check the activity leaderboard to see my / my team's fundraising total?

On the app, head to the ‘GO’ page, click on the trophy on the top right and see how your team is doing. Clicking on each team will also give you individual leaderboards to see who is leading in each team. Remember, it’s not compulsory to join a team!

I joined the wrong team - can I switch teams?

Yes. Click on the bottom navigation bar on the ‘team’ button. It is the icon that looks like a heart. Click on the three little dots next to the team icon to access your team settings. You can choose to leave the team and join or create another team there.

Is there a way to see how the challenge is progressing?

Yes, all the detailed stats, your posts and how much the challenge has progressed is visible on the atlasGO app and on www.atlasgo.org/place2be

How can I talk to my teammates?

Click on the bottom navigation bar on the ‘team’ button. It is the icon that looks like a heart. That’s your team chat. You can write in there to communicate with your teammates. If you would like to disable notifications for the team chat you can edit by clicking on the three little dots next to the team icon.



How can I find and follow a friend? The easiest way to find and follow a friend is to use the search function on top of the feed. You can also click on their profile on the feed above each post or while visiting the leaderboard to give your friend a follow. On the leaderboards, check out the “Following” leaderboard to see how you are doing compared to your peers.

How can I see my activities and previous shares?

On the bottom of the navigation bar, click on your profile (button on the right). To make any edits to your profile name or add a photo click on the three little dots at the top right of your screen. You will also find your stats, activities and shares on the profile page.



atlasGO has an option to track distance based activities by GPS tracking but it does not seem to work properly. What is wrong?

Depending on many external factors, tracking can be inaccurate sometimes. Here are a couple of ways you can improve accuracy:

Make sure you are outside. We can not track your activity indoors. It is difficult to catch the right satellite signal indoors. For the optimal accuracy please add your activity manually if you are running on a treadmill or if you are walking in a building. You can do this by clicking on the “+” sign on the GO screen. Make sure you activated localization. We can not track your activity if tracking is not activated. Please allow tracking by going to your settings. Fully charge your battery. When your phone is on low battery or if you use the battery saving option tracking services will be less accurate. Please update the app. We continuously work on improving accuracy. You might be on an old app version. A full refresh is the best way to avoid issues. Delete atlasGO and download again.

For best results with GPS tracking iOS:

1. 1. Be sure you have installed the latest version of the atlasGO App.
2. 2. Toggle Location Services “On” for atlasGO in iPhone settings (Settings->Privacy->Location Services) and make sure location services are turned on specifically for atlasGO. 3. Turn Airplane mode ‘Off’ and WiFi ‘On’ in iPhone settings 4. Open the app, making sure you have a direct line to the sky. Then click ‘go’ and watch the miles increase as you’re enjoying your activity.
3. 5. If it is cloudy, or there are trees or tall buildings around, you may experience GPS disruptions. Many GPS issues occur in certain locations that may not have a strong signal.
4. 6. If you continue to have issues with GPS tracking please contact support@atlasgo.org so we can help you.

For best results with GPS tracking Android:

1. Be sure you have installed the latest version of the atlasGO App. 2. Reset network and location warnings in settings, and reboot device. 3. Make sure your phone’s battery saving mode is turned off as that can affect GPS.

4. If none of the above work, please delete & re-install the app to see if this helps.

5. If you continue to have issues with GPS tracking please contact support@atlasgo.org so we can help you.



IF ALL OF THESE TIPPS AND TRICKS DON’T HELP YOU HAVE THE POSSIBILITY TO LOG YOUR ACTIVITIES AND DISTANCE MANUALLY



Can I use the App abroad?

Yes you can but please be aware that our GPS tracking requires you to have an internet connection at the end of a fitness session so consider potential roaming costs whilst tracking your activity.

Which software does the app require?

Please update the app to the latest iOS or Android version to make sure it runs smoothly.



Use of data

The atlasGO app is compliant with data protection law established between the United States and the EU/Switzerland (Privacy Shield) as well as GDPR. No data will be used for advertisement. Please conduct the atlasGO Privacy Policy and/or Terms & Conditions for more information (https://atlasgo.org/privacy & https://atlasgo.org/terms/)



Whom can I contact if I have difficulties downloading or using the app

If this FAQ section does not answer your question or technical issue contact us on support@atlasgo.org and we will try to help you as soon as possible!